Welcome to the Privacy Policy of Kalyani Enterprises (referred to as “We” or “Our” or “Us”). We provide various technology-related services and platforms under the brand name ‘Kalyani.’ Please take the time to carefully read and understand this privacy policy when accessing or using the Kalyani website, mobile application, or any other platform/tool developed by Kalyani Enterprises. Your use or access to Kalyani’s website, mobile application, platform, or tool will be considered as your deemed acceptance of this policy.

Introduction:

This Privacy Policy (“Privacy Policy”) applies to the use or access of the domain name/website https://www.goukart.in, Kalyani’s mobile application, and any platform/tool developed by Kalyani Enterprises from time to time. This Privacy Policy is an integral part of the agreements/terms and conditions of use between Kalyani Enterprises and its merchants and users/customers. The website, mobile application, and platforms/tools developed by Kalyani are individually referred to as the “Platform.”

The Platform(s) facilitate various technology-related services, including e-commerce services, for the sale of various products referred to as “Services.”

Reasonable Security Practices:

We have implemented reasonable security practices and procedures commensurate with the information assets being protected and the nature of our business. While we strive to provide security in line with industry standards, the inherent vulnerabilities of the internet mean we cannot ensure or warrant the complete security of all information transmitted to us.

To provide the Services and other purposes outlined in this Privacy Policy, we collect and host certain data and information from our Users. We are committed to protecting the Personal Information (as defined below) of our Users and take reasonable precautions to maintain its confidentiality.

Purpose:

This Privacy Policy has been designed and developed to help you understand the following:

a) The type of Personal Information (including Sensitive Personal Data or Information) that we collect from Users;

b) The purpose of collection, means, and modes of usage of such Personal Information by the Company;

c) How and to whom Kalyani Enterprises will disclose such information;

d) How Kalyani Enterprises will protect the Personal Information, including Sensitive Personal Data or Information collected from Users; and

e) How Users may access and/or modify their Personal Information.

Personal Information/Sensitive Personal Data:

“Personal Information” means any information related to the User, which can directly or indirectly identify the person concerned.

“Sensitive Personal Data or Information” means personal information of a User relating to password; financial information such as bank account, credit card, debit card, or other payment instrument details; physical, physiological, and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above provided to or received by the Company for processing or storage. However, data/information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law shall not qualify as Sensitive Personal Data or Information or Personal Information.

Types of Personal Information Collected by Kalyani Enterprises:

While using our Services, we may collect the following categories of Personal Information from Users:

– Name;

– Email address;

– Address (including country and pincode);

– Mobile Number;

– Password chosen by the user;

– Any of the aforesaid information about the customer/buyer of the User; and

– All other personally identifiable information/details shared by the User from time to time (including personally identifiable information/details of the customer/buyer of the User).

Hereinafter collectively referred to as “User Information.”

We may also keep records of telephone calls received and made for making inquiries, orders, or other administrative purposes.

Internet Use:

We may also receive and/or hold information about the User’s Internet Protocol (IP) address, User’s computer/mobile/tablet operating system, type of web browser, as well as the User’s Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) used for the technical administration of the Platform, research and development, and User administration.

– We do not knowingly collect Personal Information from children; and

– We may, in the future, include other optional requests for information from the User, including User surveys or survey calls, to help customize the Platform and deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected during surveys/contests conducted by us. Any additional Personal Information will also be processed by this Privacy Policy.

Purposes for Which We May Use the Information:

We will retain User Information only to the extent necessary to provide one or more Services. By providing your information, you consent to the collection, sharing, disclosure, and usage of the information by this Privacy Policy. The information we collect may be used for various business and regulatory purposes, including but not limited to the following purposes:

a) Registration of the User on the Platform;

b) Processing the User’s orders/requests and provision of various Services;

c) Sending timely/periodical updates to the User and its customers;

d) Completing transactions with Users effectively and billing for the products/Services provided;

e) Technical administration and customization of the Platform;

f) Ensuring that the Platform content is presented to the Users effectively;

g) Delivery of personalized information and targeted advertisements to the User;

h) Improvement of Services, features, and functionality of the Platform;

i) Research and development and for User administration (including conducting user surveys);

j) For purposes of research, analysis, business intelligence, reporting, and improvement/development/advancement of Kalyani Enterprises, Platform, and/or the Services;

k) Dealing with requests, inquiries, complaints, or disputes and other customer care-related activities, including those arising out of the User’s request for the Services and all other general administrative and business purposes;

l) Communicating any changes in our Services or this Privacy Policy or the Terms of Use to the Users;

m) Investigating, enforcing, resolving disputes, and applying Our Terms of Use and Privacy Policy, either ourselves or through third-party service providers; and

n) To comply with applicable legal requirements and our various policies/terms.

Disclosure and Transfer of User’s Personal Information:

We may need to disclose/transfer User’s Personal Information to the following third parties:

– To Government and judicial institutions/authorities, to the extent required:

 a) Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority;

 b) To protect and defend the rights or property of Kalyani Enterprises;

 c) To fight fraud and credit risk;

 d) To enforce Our Terms of Use (to which this Privacy Policy is also a part); or

 e) When We, in its sole discretion, deems it necessary to protect its rights or the rights of others.

We may also make all User Information accessible to its employees and data processors/third-party vendors only on a need-to-know basis. All the employees and data processors/third-party vendors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality. However, We do not disclose the information, individually labeled or aggregated, obtained through Marketplace APIs on behalf of a User to other users or any outside parties unless required by the law.

Non-personally identifiable information may be disclosed to third-party ad servers, ad agencies, technology vendors, and research firms to serve advertisements to the Users. Kalyani Enterprises may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective investors, strategic partners, sponsors, and others to help grow Kalyani Enterprises.

We may also disclose or transfer the User Information to another third party as part of the reorganization or a sale of the assets or business of the Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provides to Us.

Links to Third-Party:

The Platform may provide links to third-party advertisements, third-party websites, or any third-party electronic communication services (referred to as “Third Party Links”) operated by third parties and not controlled by, affiliated with, or associated with Kalyani Enterprises unless expressly specified on the Platform.

If you access any such Third-Party Links, we request you to review the concerned website’s privacy policy. We shall not be responsible for the policies or practices of Third-Party Links.

Security Practices and Procedures:

Kalyani Enterprises adopts reasonable security practices and procedures to implement technical, operational, managerial, and physical security control measures to protect the Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Kalyani Enterprises takes adequate steps to ensure that the third parties to whom the User Information may be transferred adopt a reasonable level of security practices and procedures to ensure the security of such Information.

You hereby acknowledge that the Company is not responsible for any intercepted information sent via the internet, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

User’s Rights in Relation to Their Personal Information Collected by Kalyani Enterprises:

All the information provided to Kalyani Enterprises by a User, including Sensitive Personal Data or Information, is voluntary. Users have the right to withdraw their consent at any time, following the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective.

Users can access, modify, correct, and delete the Personal Information provided by them, which has been voluntarily given by the User and collected by Kalyani Enterprises in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, Kalyani Enterprises may keep a copy of the information originally provided to Kalyani Enterprises in its archives for User documentation. In case the User seeks to update or correct his/her Personal Information, the User may exercise these rights by emailing Kalyani Enterprises at info@kalyanigoudham.com and communicating the change(s) for updating the records held by Kalyani Enterprises.

In case the User does not provide his/her information or consent for the usage of Personal Information or subsequently withdraws his/her consent for the usage of the Personal Information collected, Kalyani Enterprises reserves the right to discontinue, in part or in full, the Services/associated features and benefits for which the said information was sought.

For How Long Kalyani Enterprises Keeps the Personal Information:

Kalyani Enterprises will retain your Personal Information for as long as needed to fulfill the purpose for which it was collected and for a reasonable period thereafter to comply with audit, contractual, technical, and legal requirements and/or to resolve any future disputes. We may retain aggregated or de-identified data indefinitely or to the extent allowed by applicable law.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Therefore, you are advised to review this policy periodically for any changes. Your continued usage of the Services shall constitute your acceptance of the amended/updated Privacy Policy.

Complaints and Grievance Redressal:

Any complaints, abuse, or concerns regarding content, comments, or breaches of these terms/Privacy Policy shall be immediately communicated to Kalyani Enterprises at the following address, in writing or through post:

Kalyani Enterprises,

159, Amardeep Nagar, Banswara, 

Rajasthan – 327001

info@goukart.in